“Any business that didn’t already have a burning need to use technology to improve operational costs or customer service has one now.The opportunity exists to create a whole new set of standards. Offense-minded organizations will scale capabilities and introduce new paradigms in ways that didn’t seem possible a year ago.” - John Westfield, Partner & Conference Chair
The ISG Xperience Summit is an immersive, two-day event that explores tomorrow’s customer experience and how to prepare today. From new ways to predict customer issues before they arise; how to analyze, filter and apply growing volumes of data, and the effects of pandemic-forced innovation mind, this is an event you can't afford to miss.
Take a unique, global, and cross-industry deep dive into customer experience – from the latest technology, innovative processes and practices, the human factor, personalization, data monetization, impacts of social media, best practices, as well as what the future holds.