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    XPERIENCE SUMMIT
    March 30 -31, 2021
    VIRTUAL

    REGISTRATION IS NOW OPEN
    We can't wait to show you what we have in store

    TURN DISRUPTION INTO OPPORTUNITY

    The COVID-19 crisis has dramatically uprooted established business models, forcing organizations around the world to reevaluate how they can best serve their customers during these unprecedented times. Every aspect of a customer’s interaction with a brand, product, or service has shifted – and it has never been so urgent to secure user trust and loyalty. 

    The ISG Xperience Summit is an immersive, one-day event that interrogates how your company can employ innovative techniques and emerging technologies to position yourself at the forefront of your customer’s mind. Through thought-provoking keynote sessions and interactive panel discussions we investigate what it takes to win customer loyalty in an age of rapid technological and social change.   

    Does your organization have the resilience and agility to adapt to the long-term shifts in consumer behavior in a post-COVID-19 world?  



    2020 SPEAKER HIGHLIGHTS
    In 2020, we were joined by leading practitioners in the customer experience space

    DAVID KEPRON
    VP - Design, Global Design Services (Former)
    Marriott International
    GREG CHASE
    Corporate VP Guest Strategy 
    & Insights (Former)
    MGM Resorts International
    LILIAN TOMOVICH
    Chief Experience 
    & Marketing Officer (Former)
    MGM Resorts International
    WILLIAM KIGHTLEY
    VP, Visual Merchandising Americas
    FENDI




    AMANDA WHYTE
    Director, Voice 
    of the Customer
    HubSpot
    MARCUS SESSION
    VP of Information Technology
    Tampa International 
    Airport (TPA)
    JOHN YESKO
    Head of User Experience & Service Design
    Walgreens
    NATASCHA FRENCH
    Principal
    Scale Strategies XR




    FIVE REASONS TO ATTEND THE VIRTUAL EVENT







    Hear from thought-leaders from around the world as they share their unique insights into the enterprise of the future
    Attend from the safety of your home. Save on travel costs and avoid taking time out of the office
    Access content on  your own devices
    Discover the latest  technological innovations
    Join a community of peers.
    Share your unique business challenges and together, explore solutions to spur your enterprise forward during these tumultuous times.






    JOIN US MARCH 30 & 31, 2021
    For a virtual event - like no other



    Have a question about ISG Xperience Summit 2020?


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    WHO WE ARE

    ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. 

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