BEGIN:VCALENDAR VERSION:2.0 PRODID:-//swoogo.com//NONSGML kigkonsult.se iCalcreator 2.27.21// CALSCALE:GREGORIAN BEGIN:VEVENT UID:c73ae564cd26c674cca332bd6842195a6cca6bc5@swoogo.com DTSTAMP:20240328T111635Z DESCRIPTION:The COVID-19 pandemic catalyzed innovation and technology adopt ion that has forever changed the customer experience. Self-service\, whet her from our phone\, laptop\, tablet or Smart TV has overcome the old need s of in-person contact and has become business as usual for consumers and businesses alike. In fact\, reports suggest that more people are embracin g technology for placing orders and answering questions\, for instance\, t hat ever before. \n\nIn this session\, ISG’s Dr. Linda Delbridge lays out the latest customer experience trends that impact contact center services – sharing what is working and what is not\, and how to get ahead of the cu rve in this dynamic environment. It isn’t a big surprise to find that per sonalization matters for the best customer satisfaction\, but what exactly does that mean and how do you need to change and adapt to take advantage of these latest insights? How do you find\, nurture and balance your hum an and digital workers to generate top-notch bottom-line results? Find th e answers to these and other questions to help you deliver the future of C X!\n DTSTART:20210331T163500Z DTEND:20210331T165500Z LAST-MODIFIED:20240328T111635Z LOCATION:https://xperience21.isg-one.com/home/v/s-453355 SEQUENCE:0 STATUS:CONFIRMED SUMMARY:ISG INSIGHTS: Personifying the Brand Experience to Deliver the Futu re of CX TRANSP:OPAQUE X-ALT-DESC;FMTTYPE=text/html:
The COVID-19 pandemic catalyzed innovation and technology adoption that has forever changed the customer experience. Self-service\, whether from our phone\, laptop\, tablet or Smart TV has o vercome the old needs of in-person contact and has become business as usua l for consumers and businesses alike. In fact\, reports suggest that more people are embracing technology for placing orders and answering question s\, for instance\, that ever before.
\n\nIn this session\, ISG’s Dr . Linda Delbridge lays out the latest customer experience trends that impa ct contact center services – sharing what is working and what is not\, and how to get ahead of the curve in this dynamic environment. It isn’t a bi g surprise to find that personalization matters for the best customer sati sfaction\, but what exactly does that mean and how do you need to change a nd adapt to take advantage of these latest insights? How do you find\, nu rture and balance your human and digital workers to generate top-notch bo ttom-line results? Find the answers to these and other questions to help you deliver the future of CX!
BEGIN:VALARM ACTION:DISPLAY DESCRIPTION:The COVID-19 pandemic catalyzed innovation and technology adopt ion that has forever changed the customer experience. Self-service\, whet her from our phone\, laptop\, tablet or Smart TV has overcome the old need s of in-person contact and has become business as usual for consumers and businesses alike. In fact\, reports suggest that more people are embracin g technology for placing orders and answering questions\, for instance\, t hat ever before. \n\nIn this session\, ISG’s Dr. Linda Delbridge lays out the latest customer experience trends that impact contact center services – sharing what is working and what is not\, and how to get ahead of the cu rve in this dynamic environment. It isn’t a big surprise to find that per sonalization matters for the best customer satisfaction\, but what exactly does that mean and how do you need to change and adapt to take advantage of these latest insights? How do you find\, nurture and balance your hum an and digital workers to generate top-notch bottom-line results? Find th e answers to these and other questions to help you deliver the future of C X!\n TRIGGER:-PT15M END:VALARM END:VEVENT END:VCALENDAR