In the wake of 2020's unprecedented changes across the globe, recognizing the way customer, employee and partner experiences have changed is vital. We will look at some of the key trends that are surfacing and examine the ways in which forward-thinking organizations can seize an opportunity to apply innovative technologies in response to those trends, creating new interactions between humans and machines—and indeed, between humans and digital humans—that are emotionally resonant but also leverage and amplify the analytical insights we are deriving from our data.