PANEL: Optimize. Innovate. Succeed.
Wednesday, March 31, 2021, 1:25 PM - 1:55 PM
Michael Witty Anastasia Zdoroviak Pradeep Govindasamy

Convenience will no longer be optional, personalization will need to be more personal, chatbots will become more advanced and will do more than just communicate with customers, and problems will be predictable – these are just some features that will define Customer Experience within the next 12-months. Our panel of experts, hailing from the retail, healthcare, banking and travel & hospitality sectors, outline what the future of customer experience in their industries will look like this year.