“Any business that didn’t already have a burning need to use technology to improve operational costs or customer service has one now.The opportunity exists to create a whole new set of standards. Offense-minded organizations will scale capabilities and introduce new paradigms in ways that didn’t seem possible a year ago.” - John Westfield, Partner & Conference Chair
The ISG Xperience Summit is an immersive, two-day event that explores tomorrow’s customer experience and how to prepare today. From new ways to predict customer issues before they arise; how to analyze, filter and apply growing volumes of data, and the effects of pandemic-forced innovation mind, this is an event you can't afford to miss.
Take a unique, global, and cross-industry deep dive into customer experience – from the latest technology, innovative processes and practices, the human factor, personalization, data monetization, impacts of social media, best practices, as well as what the future holds.
Win Customer Loyalty in Today's Rapidly Changing World
Through thought-provoking keynote sessions and interactive panel discussions we investigate what it takes to win customer loyalty in an age of rapid technological and social change.
Does your organization have the resilience and agility to adapt to the long-term shifts in consumer behavior in a post-COVID-19 world?
Align To Rapid Consumer Shifts
Learn how to gain loyalty and trust by engaging with and anticipating today's rapid shifts in consumer behavior.
Work With Technological, Social Change
Discover how to work with technological and social changes - staying in the forefront of your customer's mind.
Discover the answers to your most pressing questions in customer experience
The Xperience Summit brings together enterprise business and technology professionals, industry thought leaders, innovators and pioneers to explore how emerging technologies and advanced strategies are helping organizations respond to evolving consumer expectations to deliver an experience guaranteed to win customer loyalty in 2021. The following roles/titles should register to attend:
Who would benefit attending?
Senior IT Leadership
Senior Business Strategists
Senior Marketing Leaders
Senior Finance Leaders
Corporate & Line of Business Heads
CEO, COO, CTO, CDO, CCO
The Yale Center for Customer Insights
Learn about the intersection of people and technology, how it fuels transformation, and enables work models for future enterprise. Discover how to give your people the best employee experience, enabled by the best technology - a roadmap to win and thrive in the 2020s, using today’s COVID work environment as your jumping off point.
Connecting Your Internal and External Brand to Deliver the Ultimate Experience
A deep-dive conversation with the former award-winning customer experience and marketing leads of MGM Resorts International - encompassing world-famous hospitality and entertainment brands such as Bellagio, MGM Grand, The Mirage, and ARIA. Learn how Lilian Tomovich & Greg Chase drove a global transformation to ensure a customer-centric culture, delivering extraordinary experiences across every channel and venue.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the worldâs top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countriesâa global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industryâs most comprehensive marketplace data.